Prana Biovegan

FAQ EN

• GENERAL INFORMATION

  • I have a blog/ am organizing event/ am looking for partnership. Who do I contact?
  • What are your operating hours?
  • Where can I purchase PRANA products?

• ONLINE ORDER

  • Are their taxes on products?
  • How can I place an order?
  • How do I change the quantities I want for each product?
  • I forgot my password. How do I get a new one?
  • Can I add or modify my order once it’s been placed?
  • Can I use multiple promo codes at checkout?
  • I have a gift card! Where can I use it?

• PAYMENT AND SECURITY

  • What form of payments do you take?
  • Is my personal and credit card information protected?

• SHIPPING

  • What are the delays of delivery?
  • I’ve made a mistake on the shipping address. What can I do?
  • Do you ship to multiple addresses?
  • Do you ship to PO boxes?
  • Where do you ship?
  • What shipping options do you offer and is it free?
  • Did my order ship?
  • I received notification that my package has been delivered, but I don’t have it in hand. What can I do?
  • Can we buy directly at your location?
  • Can we pickup our online order at your office?

• RETURN POLICY

  • What is your return policy?
  • There is an issue with a product I purchased. What can I do?

• OUR CERTIFICATIONS

  • Are your products organic?
  • Are your products gluten free?
  • What does B Corporation mean?
  • Are your products certified non-GMO?

• ALLERGY WARNING

  • What allergens are present in your products?
  • I have a peanut allergy, can I consume your products?

• GENERAL INFORMATION ON OUR PRODUCTS

  • What is the guaranteed shelf life of your products?
  • What is the best before date printed on the bags?
  • Is your packaging recyclable?
  • How do I store the products?
  • Why is the product different from the last bag I purchased?

• NUTS

  • I found a shell in my PRANA bag!
  • Why are there some brown spots on my Brazil nuts, walnuts, hazelnuts?
  • Why are some of the European Almonds bitter?
  • Why is my nut butter liquid?

• FRUITS

  • Why might I find an insect or mold in organic figs?
  • I found a pit in my bag of prunes / Deglett dates/ apricots.

• SUPERFOODS

  • Is your maca powder really raw?

• CHIA

  • What is the difference between white and black chia?
  • What is the difference between whole chia seeds and ground?
  • What is the difference between chia seeds and Proactiv chia seeds?
  • Why does the Proactiv chia contain soy?
  • Why do you add sunflower oil to the Proactiv chia?  

• CHOCOLATE BARKS

  • Are they peanut-free?
  • Are they kosher?
  • Are they vegan?
  • Why is my chocolate all white? Is it bad or spoiled?
  • What does chocolatey bark mean and does it contain artificial chocolate flavoring?
  • Why are there so much saturated fats and are they bad?
  • How long can I keep the Chocolate Barks once they are opened?
  • How should I store them?
  • Can the barks be refrigerated or put in the freezer?
  • Why are the pieces of different sizes and some pieces smaller than others?
  • How many pieces are there in a bag?
  • Why does the No Mylk’N weigh less than the other flavors?